7-day return window
If your book arrives damaged, defective, or isn't what you expected, request a return within 7 days of delivery by emailing exploretravelsa@outlook.com with your order number.
Condition for returns
Books must be unused, in original condition, and include any inserts (e.g. fold-out maps). Items showing wear beyond light handling may only qualify for a partial refund.
Shipping timelines
Orders ship within 2–7 business days from South Africa. If your order hasn't arrived within 21 days of shipping confirmation, contact us for a free replacement or refund.
How to request a return
Email us with your order ID and reason. We confirm within 1 business day and refund within 5–10 business days of receiving the returned item. We cover return shipping for damaged or defective items; otherwise the buyer covers return shipping.
Non-returnable items
The Bespoke Journey's video consultation once completed, and books marked final sale in a promotional bundle.
Damaged or lost in transit
We replace or fully refund items that arrive damaged or never arrive, at no cost to you.
Chargebacks
Please email us first — we aim to resolve every issue without a dispute.